Travelling with your pet: welcome aboard, both of you

What we do for your pet

• A seat cover, supplied by us, fitted before you arrive.
• A pet secured during the journey: the French Highway Code (article R412-6) requires that nothing hinders the driver, and it keeps your pet safe. Carrier, travel bag or fastened harness, which you bring. A large dog travels in a crate. If you have particular wishes for your dog's comfort, write them to us when booking: we always do our best.
• Large dog or large crate: we recommend the van (V-Class). In an E-Class, only a small or medium-sized pet, in a bag or a crate.
• Your pet never counts as a seat: the passenger capacity stays the same, up to 3 passengers in an E-Class and 7 in a V-Class.
• A vehicle cleaned and deodorised after every journey with a pet, for you and for the next passenger.
• Water on board on long journeys.
• Guide dogs and assistance dogs always travel, without a crate and at no extra cost, as the law provides.

Paris → London with your pet: by car, because the train says no

Eurostar accepts no animals between Paris and London, apart from guide and assistance dogs. The road is the only way to keep your companion with you, and we drive it from your door to your London address, in either direction, at a fixed price: €1,650 in an E-Class, €2,320 in a V-Class, Eurotunnel and tolls included, your pet's Le Shuttle fee included.

How it works:

1. We take Le Shuttle, not the ferry. The crossing lasts 35 minutes and your pet stays in the car, with you. On a ferry it would stay alone on the car deck for an hour and a half.
2. At Calais, the Pet Reception is open 24 hours a day, drive-through. We arrive there one to two hours before departure. Eurotunnel staff, not customs, scan your pet's microchip and check its papers, then hand you the tag to display on the windscreen, which lets you board.
3. An exercise area is available at both terminals.
4. Up to five pets per vehicle: that is the British rule for travellers with their own animals.

Arriving in Paris with your pet: airport or station, we come to get you

At the airport (Roissy-CDG, Orly, Le Bourget, Beauvais). Your pet flew in the cabin in its bag, or in the hold in its approved crate. From the hold, you collect it at your terminal's oversized-baggage desk; if you arrive from outside the European Union, present it with its papers to customs before leaving. Your chauffeur waits in the arrivals hall with your name, loads the crate like luggage, and takes you wherever you are going. Large dog or large crate: we recommend the van (V-Class). 60 minutes of waiting are included after the actual landing, time enough to collect your companion.

At the station (Gare du Nord, Gare de Lyon, Montparnasse, Gare de l'Est, Saint-Lazare, Austerlitz). TGV INOUI and Intercités trains accept dogs and cats with a ticket for the pet: a small pet in a closed bag, a larger dog muzzled and on a lead. Eurostar between London and Paris does not: if you are coming from London with your pet, we bring you by car, from your door to Paris. At the station your chauffeur waits with a sign showing your name at the agreed platform exit, or at the meeting point given in your confirmation, with 30 minutes of waiting included after the train's actual arrival.

Book before you leave: species, number, crate or not, flight or train number. We track your flight or train, your chauffeur adapts to delays, and your pet never waits on a pavement.

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