Our guarantees
Who we are and what we guarantee
Our guarantees: key facts
Precellence Service is a private chauffeur service in Paris operated by SENSASS FRANCE (SARL), registered as a chauffeur-driven car (VTC) operator under number EVTC075167695, valid until 20 September 2031, and covered by professional liability insurance with Groupama Rhône-Alpes Auvergne. Our terms and conditions guarantee a fixed price with no surcharge, 60 minutes of free waiting at airports, flight tracking, a free child seat, secure payment through Stripe, and 80% refunded if you cancel more than 48 hours ahead.
| Guarantee | What it means | Source |
|---|---|---|
| VTC operator licence | EVTC075167695, valid until 20 September 2031 | Legal notice, art. 3 |
| Professional liability insurance | Groupama Rhône-Alpes Auvergne, policy no. 42133936G0001/1283 | Legal notice, art. 4; Terms and conditions, art. 1 |
| Chauffeurs | Professional VTC card; confidentiality agreement on request | Terms and conditions, art. 7 and 8 |
| Free waiting time | 60 min at airports, 30 min at stations, 15 min at an address | Terms and conditions, art. 7 |
| Flight tracking | Pick-up time follows the actual landing time, at no cost | Terms and conditions, art. 7 and 8 |
| Fixed price | No surcharge at night, at weekends, on public holidays, in high season or for traffic | Terms and conditions, art. 4 |
| Cancellation | 80% refunded more than 48 h ahead, 50% from 24 to 48 h, 25% from 6 to 24 h | Terms and conditions, art. 5 |
| Secure payment | Stripe with 3D Secure, Apple Pay, Google Pay; price shown guaranteed for 20 min | Terms and conditions, art. 1 and 6 |
| Child seat | Free of charge, on request when booking | Current rates |
| Complaints | In writing within 30 days, answered within 15 business days | Terms and conditions, art. 10 |
Facts taken from our terms and conditions (updated on 20 September 2026) and our legal notice; the French version prevails.
Updated on
Who is responsible for my ride?
Your ride is carried out by SENSASS FRANCE (SARL, SIRET 814 627 618 00022, 66 avenue des Champs-Élysées, 75008 Paris), which runs the service under the trade name "Booking Chauffeur by Precellence Service". The company is listed in the French register of chauffeur-driven car operators (Ministère de la Transition Écologique — Registre VTC) under number EVTC075167695, from 20 September 2021 until 20 September 2031. It holds professional liability insurance with Groupama Rhône-Alpes Auvergne, policy no. 42133936G0001/1283, covering rides in Europe.
Who drives, and in which car?
Every ride is driven by a trained chauffeur who holds the professional VTC card. On request, the chauffeur signs a confidentiality agreement before the job: passenger names, places and conversations stay private. You receive the chauffeur's name and phone number no later than 1 hour before pick-up. Your chauffeur arrives 15 minutes before the agreed time. Our vehicles are Mercedes-Benz cars less than 4 years old, serviced and checked before every job.
What happens if my flight is delayed?
For an airport transfer, we track your flight in real time using the flight number you give us when booking, so your pick-up time follows the actual landing time at no extra cost. Free waiting time is 60 minutes at airports, counted from the actual landing, 30 minutes at stations and 15 minutes at an address. After that, waiting is charged per hour or part hour at the hourly chauffeur-on-demand rate for the class booked (€95/h E-Class, €165/h S-Class, €135/h V-Class), and we let you know by phone or written message. Your chauffeur waits at most 120 minutes at airports, 90 minutes at stations and 60 minutes elsewhere.
Can the price change after I book?
No. The price is fixed and guaranteed: you see it before you book, with no surcharge for the time of day (day, night, weekend, public holiday), the season, traffic or detours. On our website, the price shown is calculated and signed by our server, then guaranteed for 20 minutes: that is the amount charged. The full fare is paid when you book, by card through Stripe with 3D Secure strong authentication, or with Apple Pay and Google Pay. Fuel is always included, and a child seat (infant seat or booster) is free of charge on request when booking.
Can I cancel or change my ride?
Yes. Under our terms and conditions (article 5): cancel more than 48 hours before pick-up and 80% is refunded; 24 to 48 hours, 50%; 6 to 24 hours, 25%; less than 6 hours or no-show, no refund. Changing the date, time or address is free as long as we hear from you before the chauffeur sets off. Refunds go back to the original payment method within 5 to 10 business days. A no-show is recorded when the maximum waiting time ends with no cancellation and no answer to our calls; a passenger who can be reached and confirms they are running late only pays for the waiting time. The same cancellation scale applies to individuals and companies.
What if something goes wrong?
Write to us at [email protected] within 30 days of the ride and we will reply within 15 business days. You can also call +33 (0)1 58 96 39 43 or message us on WhatsApp at +33 7 69 70 00 20. These guarantees are part of our terms and conditions, governed by French law and applicable to every booking.
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Frequently asked questions — Our guarantees
Can the chauffeur ask me for extra money on the day?
No: the price paid when booking is the price of the ride. The only items charged after the ride are waiting beyond the free time (60 minutes at airports, 30 at stations, 15 at an address), at the hourly rate for the class booked, and anything you add on the way, such as an extra stop or an extra hour of chauffeur hire.
Do you provide a child seat?
Yes, free of charge — just ask when you book: an infant seat (0 to 2 years, under 13 kg) or a booster seat (2 to 9 years, 13 to 36 kg).