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Precellence Service

Frequently Asked Questions

Everything you need to know about our private chauffeur service in Paris — booking from CDG, English-speaking chauffeurs, tipping etiquette in France, AmEx, Le Bourget transfers, hourly service and intercity transfers.

For international travellers
Not at all. All Precellence chauffeurs are fluent in English. Our booking pages and confirmation emails are in English, and online booking is open 24/7; our team replies in English during the day by phone, WhatsApp and email. Upon request, we can arrange a chauffeur who also speaks Spanish, Arabic, Turkish, Chinese, Japanese, Portuguese or Russian.
Book online via our booking page or via WhatsApp at +33 7 69 70 00 20. Provide your flight number — your chauffeur will track your flight in real time and meet you in the arrivals hall with a personal name sign. Up to one hour of complimentary wait at landing. Fixed flat rate confirmed before departure, fuel and tolls included on airport transfers.
Yes. Every Precellence chauffeur speaks fluent English and French. This is a baseline requirement of our service, not an option. On request, we provide chauffeurs who also speak Spanish, Arabic, Turkish, Chinese, Japanese, Portuguese or Russian — to be mentioned at the time of booking.
Service is included in our flat rate. Tipping is not expected, and our chauffeurs will never solicit one. That said, a tip of 5 to 10 percent is appreciated for exceptional service or a particularly long ride. There is no awkward expectation either way.
Yes. All American Express cards accepted. We also accept corporate credit cards; companies can pay by bank transfer within 30 days of invoice. Payment is taken in euros. Your invoice is emailed after your ride, in French or English on request.
Booking & airports
We accept Le Bourget bookings up to 2 hours before pickup, but we strongly recommend 24 to 48 hours in advance to coordinate with your FBO and flight schedule. For multi-vehicle coordination or specific vehicle requests (Maybach, Rolls-Royce), book at least 72 hours ahead. Real-time jet arrival tracking included.
Yes. Our chauffeur-on-demand service starts at a 3-hour minimum and extends to full days or multi-day bookings. A dedicated English-speaking chauffeur waits for you, adapts to your schedule and never counts the minutes. Ideal for back-to-back business meetings, luxury shopping on Avenue Montaigne or Place Vendôme, private Paris tours or palace coordination.
Yes. We operate intercity transfers from Paris to London (5h via Eurotunnel), Geneva (3h30), Brussels (2h30), Monaco (8h), Amsterdam (3h30) and all of France and Europe. Fixed flat rate confirmed at booking, fuel included. We also offer transfers to Gare du Nord for the Eurostar to London and Gare de Lyon for the TGV to Geneva.
Pricing & vehicles
Paris ↔ CDG is a fixed flat rate from €115 in a Mercedes E-Class Business. From €115 in an EQE Electric, from €240 in S-Class First Class, €159 in a V-Class. Price displayed before confirmation — no surprises on arrival, no night or weekend surcharge.
Absolutely. The displayed rate is the rate you pay. Nights, weekends, public holidays, Christmas, peak season — the price does not change. Fuel and tolls are always included, long distance too.
Mercedes E-Class Business from €85 · Mercedes EQE Electric from €85 · Mercedes S-Class First Class from €140 · Mercedes V-Class Van from €105. On request: Sprinter (15–24 seats), Maybach, Bentley Flying Spur, Rolls-Royce Ghost (Prestige collection, on request).
Flights, changes & confidentiality
Your chauffeur tracks your flight in real time via JFK, EWR, LGA, LAX, LHR, HKG, NRT, HND, SIN, DXB and all major hubs. In case of delay, we adjust the pick-up time — at no additional cost. Complimentary wait up to one hour after landing.
Cancellation: more than 48 hours before pick-up, 80% refunded; 24 to 48 hours, 50%; 6 to 24 hours, 25%; less than 6 hours or no-show, no refund (T&Cs, article 5). Changes to the date, time or address are free as long as they reach us before the chauffeur sets off. Contact us by phone, WhatsApp or email — our team replies during the day.
On request, yes: a non-disclosure agreement (NDA) can be signed for your journey. Confidentiality is not optional — it is a rule we impose on the entire team. We work regularly with public figures, executives and palace clients, where discretion is non-negotiable.
Yes. We serve Plaza Athénée, Le Bristol, Le Meurice, Ritz Paris, Crillon, Peninsula, Mandarin Oriental, George V and all Parisian palaces. Direct room pickup and discreet drop-off available on request. NDA signed on request.
For international travellers

For our international clientele

For clients travelling from abroad — United States, United Kingdom, Asia, Middle East — our service is built around them.

English-speaking chauffeurs

All our chauffeurs speak French and English. On request: Spanish, Arabic, Turkish, Chinese, Japanese, Portuguese, Russian. Please mention it when booking.

Intercontinental flight tracking

Real-time tracking of arrivals from JFK, EWR, LGA, LAX, HKG, NRT, HND, SIN, DXB. We track your flight and adjust the pick-up time to the actual landing time.

American Express

American Express cards accepted. Payment in euros. Invoice emailed after your ride, in French or English on request.

WhatsApp

Help in French and English on WhatsApp +33 7 69 70 00 20. Our team replies during the day; online booking is open 24/7.

Parisian palace hotels

Pick-up from the great Parisian hotels (Plaza Athénée, Le Bristol, Ritz, Crillon, Peninsula, Mandarin Oriental…); luggage carried to the hotel reception, or up to your apartment at a private address if requested when booking.

NDA on request · Absolute confidentiality

A non-disclosure agreement (NDA) can be signed on request. No logo on the vehicle. Total discretion on passenger identity.

International FAQ

Are your chauffeurs English-speaking?
All Precellence chauffeurs speak French and English. On request, we can arrange a chauffeur who also speaks Spanish, Arabic, Turkish, Chinese, Japanese, Portuguese or Russian. Please mention it when booking.
Do you accept American Express?
Yes, American Express cards are accepted. Payment is taken in euros. Your invoice is emailed after your ride, in French or English on request.

Another question?

Contact us — a human answers during the day, in English

Book your chauffeur → +33 (0)1 58 96 39 43

For specific requests, contact us via WhatsApp or email.