Do I pay in advance, and until when can I cancel?
Short answer
Yes, you pay in full when you book. If you cancel, the refund depends on the notice given: 80% more than 48 hours before pick-up, 50% between 24 and 48 hours, 25% between 6 and 24 hours, nothing less than 6 hours before or for a no-show (terms and conditions, article 5). The scale applies to the price paid, for example €115 for CDG ↔ Paris in an E-Class.
In detail
The notice period is counted from your cancellation request, in actual hours. The refund goes back to the payment method you used, within 5 to 10 working days. The scale is the same for private and business customers, and you can cancel by phone, WhatsApp or email.
Before cancelling, consider changing your booking: a new date, time or address costs nothing as long as it reaches us before the chauffeur sets off and fits their schedule. A delayed flight is not a cancellation: we track your flight and the pick-up time follows the actual landing. For a Meet & Greet, cancellation terms are given with your quote.
Find out more: All rates
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